General Enquries

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Shipping policy

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Yes of course! We offer both a delivery and a collection service. If you have chosen the free collection option, we will contact you very soon after the date of order and arrange a date and time for you to collect your goods. For smaller items; such as ornaments/soft furnishings, we will require 24 hours minimum to have your order all ready for you to pick up.

Different areas will have different postage charges, depending on the specific location. All shipping charges will be shown at checkout. Shipping estimates can be seen from shopping cart view.

Standard Shipping is to Mainland UK.

Once your Order is ready we will ship this to your specified delivery address automatically. Standard deliveries are made by courier between 9am and 5pm Monday to Friday and need to be signed for.

You will own the items we supply you from the moment they are put in the hands of the carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.

Please supply a full delivery address, as we cannot deliver to P.O. Box No's.

Please allow extra time for holiday periods, because sometimes we order fabric exclusively for your purchase, you may experience delays if we don't have the fabric in stock and there is none with the manufacturer. The easiest way to avoid this is to place your order as soon as possible. 

If your have chosen fabric that is out of stock, delays may occur and we will notify you of these delays as soon as possible.

On rare occasions International parcels maybe subject to import tax, we cannot advise if any tax will be due, if it is due this will need to be paid by you, the customer in order to release your parcel. International shipping costs cannot be refunded.

Returns and exchanges

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Uh oh! In the improbable event that your goods arrive damaged, please contact us at admin@surreylifestyle.co.uk ASAP so we can rectify the issue. Where possible, we will arrange for the item to replaced or repaired. If this is not possible, we will remove the goods and issue you a refund.

Any error down to Surrey Lifestyle will be covered under warranty or customer services. 

All returns that are not due to our error will have to be agreed with Surrey Lifestyle and you will have 5 working days to return the item back to us. Please note that there maybe a 15% restocking fee of the purchase price of each return. All postage/insurance prepaid by you.

Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 4 – 6 weeks. We will contact you when your item has been completed to arrange delivery

Your payment , if its made through sagepay for card payments or paypal depending on your chosen payment method. Money is deducted from your account as soon as you place your order and instruct payment to be taken.