How much is shipping?
Shipping costs vary depending on your location and will be clearly shown at checkout. You can also view shipping estimates in your shopping cart. Standard shipping applies to Mainland UK.
When will my order arrive?
Once your order is ready, it will be shipped to your specified address. Deliveries are made Monday to Friday, between 9am and 5pm, and require a signature upon receipt. Please note: We cannot deliver to P.O. Box addresses.
When do I own the goods?
Ownership transfers to you once the courier has collected the order and we have received full payment, including delivery charges.
Are there any potential delays?
Yes, please allow extra time during holiday periods. Since fabrics are ordered specifically for each customer, delays may occur if your chosen fabric is out of stock or unavailable with the manufacturer. Ordering early helps avoid this. If your fabric is discontinued or unavailable, we’ll contact you promptly.
Do you offer international shipping?
Yes, we can offer shipping internationally. Be aware that import taxes or duties may apply and are the responsibility of the customer. International shipping fees will need to be estimated on a order-by-order basis and non-refundable. Please contact us directly.
Returns
Any error made by Surrey Lifestyle will be covered under warranty or customer services. All returns that are not due to an error on our part will have to be agreed with Surrey Lifestyle beforehand, you will have 5 working days to return the item or order back to us. Please note that there may be a 15% restocking fee of the purchase price of each return. All postage and/or insurance prepaid by you.
Questions
Before you place an order, if you have any questions relating to the terms outlined here, contact us by email at sales@surreylifestyle.co.uk or call 01932 851331.
