Privacy & Terms

Customer Privacy & Data Protection Act 1998

If you decide to purchase from us, we will need to take some of your personal information in order to process your order.  This includes your name, billing and delivery addresses, contact details and credit card information.

We will only use this information to be able to serve you better and will not be passing any of your personal information onto third parties for marketing or other use. We will never share or sell your information, it is treated with the up most privacy.

We may use technology to track the patterns of behaviour of visitors to our site, to improve your experience during a visit to our site. This includes using a "cookie" which is stored on your browser software. If you do not want the convenience benefits that a cookie offers, you can switch off this function using the security settings of your browser.

If you prefer to make an order over the phone instead of via the internet, you can call us on 07753 884168 and one of our staff can help you through the ordering process. However, personal information will still be requested and will be stored temporarily for us to be able to fulfil your order requirements.

Consumer Protection (Distance Selling) Regulations 2000

The Distance Selling Regulations (which allow consumers a seven day cooling offer period after purchasing and a right to cancel an order during this period) do not apply to a personalised goods or goods made to a consumer's specification thereby excluding Surrey Lifestyle products. A cancellation during this period needs to be agreed between the customer and Surrey Lifestyle on a case by case basis.


Before you place an order, if you have any questions relating to these terms and conditions please contact by email, or call 07753 884168 between 09.30-17.00 Monday to Friday, 10.00 -17.00 Saturday and 10:00-15:00 Sunday.